Without exception, our corporate privacy policy is stated here as follows and on all order confirmations sent to our customers:
"The policy of Craig Medical Distribution, Inc. is to treat all customer information provided as strictly confidential for the sole purpose of completing a sale. Craig Medical Distribution, Inc. does not allow any part of this information to be used for any other purpose. We do not and will not sell, share, rent, or otherwise release confidential customer information to any third party (other than as outlined specifically in this privacy policy*) and all customer personal identity data is retained in a secure onsite database accessible only to authorized personnel ."
The policy of Craig Medical is not to solicit its customers by e-mail. E-mail addresses are used only to confirm receipt of orders placed with our company and for shipment notification. Customer E-mail addresses are not stored in any database or otherwise retrievable format after 90 days following completion of a transaction and no further e-mail communications of any kind with customers is done. Limited Personal Identification information is provided to shipping agents in order to deliver products to our customers. This information is limited to Name, Company Name (if applicable), address of the party shipped to (USPS, UPS, DHL) and telephone number (FEDEX only). Customer information including name, address, telephone number, email address and product ordered are retained in a secure sales history database located only at our physical location of business. Confidential customer information including credit card type, number and expiration date are deleted from our sales database after 90 days. Any hardcopy reports containing this confidential information are shredded and destroyed. If customers wish to modify any information contained in our sales database during the 90 day period prior to deletion, they may do so by sending an e-mail to customer service. The collection of personal identity information is done for the sole purpose of completing a sales transaction. Craig Medical Distribution Inc. is the sole entity collecting such information. Mailing information for Craig Medical Distribution, Inc. is as follows: 1185 Park Center Drive #P, Vista, CA. 92081.
Links located within our site are for the convenience of our site visitors and no information is collected in any manner or form automatically by our company from any of these links. When customers begin the order process on our e-commerce site, a temporary "cookie" or digital signature is issued for the purpose of indicating and remembering the items ordered or the current contents of the active "shopping cart". No personally identifiable information is tied to this "cookie". This cookie is temporary and expires after any of the following events take place: the order is completed, the order is cancelled or the customer leaves the craigmedical.com site. Customers electing not to accept cookies through their web browser option will be unable to order more that one line item per order.
Security and encryption of confidential customer information given during the order process is certified by VeriSign Inc. through their issuance of a security key and certificate to our secure server indicating our compliance with the latest standards employed in internet security and data encryption technology.
All customers and visitors to our site are urged to view our Corporate Privacy Statement. While our company does not anticipate any changes in these policies, future revisions are possible. Any interested parties may request notification of changes in our Corporate Policy Statement by sending e-mail to support@craigmedical.com and requesting notification of same. Furthermore, in the event that changes are made to our Corporate Privacy Policy or in the manner our company handles personal identity information from our customers, a prominent notice will be posted on the home page of our website giving such notice and detailing the changes anticipated. At such time, any customers or interested parties may exercise an option to accept or decline participation under the new policies. Any questions or clarifications of the above privacy statement should be directed to support@craigmedical.com
We are dedicated to our customers' security and privacy. All credit card transactions with our company are processed only by us directly. We do not automatically charge your credit card at the time of purchase. When your order is placed, your personal information is immediately encoded with a high level security algorithm on our secure server. Your information is then permanently removed from our server and transferred to a stand alone physically secure computer system. There is no outside access to this system. At the time of order shipment, your credit card is processed manually through our own proprietary credit card processing service. We verify your credit card transaction against your name, billing address, and CVV number with the card issuing bank to eliminate fraudulent transactions. If a transaction appears suspicious, we will call you to verify your order. We do not use any third party credit card processors. It is a common practice of some third party credit card processors to sell or share your customer information for the purpose of further solicitations. This will never happen with Craig Medical Distribution. Under no circumstances do we ever sell or share your purchase information with any third party for the purpose of solicitation.
NOTE: Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Return Policy
We offer a thirty (30) day, money back, satisfaction guaranteed return policy. Returns must be made within 30 days of shipment to qualify under this policy. Under federal regulations for in-vitro test devices, only unopened, sealed diagnostic or forensic tests, test containers or vials, or test kits may be returned for credit. Test devices such as fertility monitors, thermometers, alcohol breath analyzers, and other non disposable, reusable merchandise must be undamaged and in original condition with all components and packaging originally sent and may be subject to a restocking fee of 15-25%. Credit will be issued only after inspection of all returns for conformity to this policy. Returned merchandise not in conformance will be held for 30 days and the customer notified by e-mail as to their options. In all cases, we do not accept the return for credit of any item returned more than 30 days from shipment date. Any manufacturer warranty repairs or returns must be handled directly with the manufacturer. Original shipping costs are not refundable. All returns for credit must conform to the following procedure to insure accurate processing of credit issuance and/or replacement:
Craig Medical Distribution Inc.
Attn: Return Goods Department RMA#
1185 Park Center Drive #P
Vista, CA 92081
Important: Opened, used, unsealed or otherwise damaged in-vitro test kits cannot be returned under federal regulations and credit will not be issued. Returns sent postage due or freight collect will not be accepted. Craig Medical Distribution cannot be responsible for unsolicited returns without an assigned return authorization number.
Shortages, receipt of incorrect merchandise or other problems pertaining to shipments received must be reported promptly within 7 (seven) calendar days of customer order receipt to be considered. Errors in received orders must be reported promptly within the seven day grace period to be corrected. Any errors in customer orders reported after 7 days of customer receipt will not be honored as valid. Report any shortages or incorrect shipments by e-mail to Customer Service stating the order number, order date and nature of the error.
Due to the type of medical diagnostic products we carry, liability and regulatory restrictions prevent the sending of samples. Consequently, our policy is to charge for samples. If potential contract or volume accounts desire samples, they should be ordered normally in the smaller sales units available through our online ordering system. All sample costs including delivery charges will be refunded on subsequent volume purchases. We believe that the information contained on our website is comprehensive and detailed with regard to individual products. Consequently, we do not distribute product brochures or literature on request.
Shipments are sent by the carrier, class and method requested by customers on their order entry form. We may substitute UPS or FEDEX for USPS service depending on destination at no additional cost to the customer. We cannot guarantee or be held responsible for in transit delivery times or service guidelines established by USPS, UPS, DHL or FedEx or any other common carrier. Furthermore, we are not liable for shipment delays, lost shipments, stolen mail, clerical or typographical errors by customers during the order entry process, inclement weather, customs impounds or any other in transit delivery problem once a shipment has left our distribution facilities and is in the possession of a designated common carrier. Additional custom fees, duties and/or import restrictions are the sole responsibility of export customers.
Determine total amount of order including shipping charges by completing the first order processing screen. In the "Special Instructions Box" in the order screen, type your name and shipping address. Print the screen or enclose a written note stating item(s) ordered, shipping method and total amount along with your check or money order payment and send to:
Customer Service/Order Department
Craig Medical Distribution
1185 Park Center Drive #P
Vista, CA . 92081
We will ship your order upon receipt of your payment. In the case of backorders, we will hold your payment until merchandise is available. If you want to be informed of order and payment receipt and shipping notification a valid e-mail address must be enclosed with your order.
Craig Medical Distribution, Inc. appreciates your business. You will be notified promptly by E-mail of shipment and/or any delays, temporary out-of-stocks or problems with processing your order as long as you have supplied us with a valid e-mail address on your order form.
While we strive to offer quality products at fair value to our customers, we cannot control the intent, expectation or method of consumers utilizing the products offered through our website. Furthermore, we cannot control the use of information contained on our website. nor the conclusions derived thereof. We can assure our customers that all products are thoroughly tested and approved for quality and conformity to existing standards. Consequently all orders are accepted and shipped according to the following:
"Craig Medical Distribution Inc and it's vendors disclaim all express and/or implied warranties with regard to the information, services, materials and products contained on its internet sites, including without limitation any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. All information, services, materials and products are provided "as is" and "as available" without warranty of any kind. In no event shall Craig Medical Distribution Inc or its vendors be liable for any special, indirect, punitive, incidental, exemplary or consequential damages, or any damages whatsoever resulting from product use, loss of use, business data or profits, litigation and the like, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. With respect to goods or services purchased through this website, liability, is expressly limited to replacement of defective goods, or, at Craig Medical Distribution's election, to the repayment or crediting of buyer with an amount equal to the purchase price of the goods. You acknowledge and agree that the limitations set forth above are fundamental elements of this agreement and the site would not be provided to you absent such limitations. Some state statutes might apply regarding limitation of liability."
By placing an order, you accept the above disclaimer as part of the sales contract and further agree to indemnify, defend and hold harmless Craig Medical Distribution, Inc. its affiliates and suppliers from any liability, loss, claim and expense (including reasonable attorneys' fees) related to your violation of this agreement. This agreement and the resolution of any dispute related to this Agreement or the website shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. Craig Medical Distribution's failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right.
Thank you for your business and support!